Privacy Statement

Who this statement covers

This statement describes the Housealong.com education website, book catalog, Work With Us inquiries, review forms, and support forms. Any separate formal tenant-buyer applications, third-party checkout pages, and other services may have their own privacy notices. Review those notices before sharing information there.

Information you choose to provide

• Support and privacy requests: your name, reply email, request category, message, and a reference number.
• Work With Us inquiries: your name, email, optional phone, preferred reply method, permission to respond, submission time, and reference number. Property owners share location, occupancy, goals, and timing. Tenant-buyers share preferred areas, timing, and a budget estimate; additional details such as savings or a self-reported credit range are optional. Lenders share lending interests, markets, and optional criteria. We may add private follow-up notes and a status to handle your inquiry.
• Book reviews: your display name, rating, title, review text, publication permission, and submission time. An approved review displays your chosen name and review publicly.
• Purchases when checkout is enabled: the checkout provider processes payment and order details under its own notice. Do not put card information into our support or review forms.

These inquiry forms do not authorize credit checks or screening. They do not request Social Security numbers, identity documents, income documents, bank account information, or payments. Optional self-reported ranges help frame a conversation; the website does not make automated housing, credit, or mortgage eligibility decisions.

Technical information and browser storage

Our hosting providers process routine request information, which can include your IP address, browser information, requested page, and timing, to deliver and protect the website. Form submissions use a hashed network identifier for short-term abuse prevention. Our rate-limit records expire and are deleted after their short retention period. Google Fonts supplies the site’s typography and receives normal font-request information.

This website does not install advertising pixels or audience-analytics scripts. Public pages and inquiry forms do not require an account. The private owner inbox requires the owner’s email and password. Owner sign-in uses a secure session cookie; visitors do not need a ChatGPT account.

How information is used and shared

We use information to respond to requests and property, homeownership, or lending inquiries, record follow-up, moderate reviews, operate the website, prevent abuse, and meet applicable legal obligations. Service providers may process information needed to host the website or support a transaction. We may disclose information when legally required or necessary to address fraud, security threats, or legal claims.

We do not sell information collected through this website or share it for cross-context behavioral advertising. Submitting an inquiry, support message, or review does not enroll you in promotional emails or texts or authorize automated calling. Work With Us permission covers responding to that inquiry using your selected contact method. Sharing details with a professional for a referral would require an appropriate separate process and permission.

Retention and security

We keep inquiries, follow-up notes, permission records, messages, and reviews while needed to handle the request, maintain a published review, resolve disputes, or satisfy legal obligations. We restrict management access and use HTTPS. No method of transmission or storage is completely secure. Please share only the information needed for your request.

Your choices and requests

Depending on your location and the law that applies, you may have rights to access, correct, delete, or receive a copy of information, or to appeal a decision on a privacy request. Use our privacy request form. Describe your request without sending identity documents. We may ask for proportionate verification and will explain applicable limits or next steps. We do not charge you or treat you differently merely for making a privacy request.

Our Do Not Sell My Info page explains our current practices. Your browser’s Global Privacy Control preference does not enable any advertising tracking here.

Children, external services, and updates

The website’s transaction and submission features are intended for adults. We do not knowingly seek personal information from children under 13. Contact us if you believe a child has supplied information so we can address it. External sites operate under their own terms and privacy practices. We will update this statement when our practices change and show the date above.

Questions? Contact Housealong.com about privacy.